TERMS AND CONDITIONS
Elite Canine Club is Licensed with Warrington Borough Council (HB24), and insured with Pet Plan Sanctuary.
Daycare is available from Monday to Friday from 7 am to 6 .00 pm Saturday and Sunday's are available for overnight stays only.
Daycare Prices:
1 Full day session:
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1 dog £20.00
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2 dog £35.00
Boarding Prices:
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1 Dog £25.00 per 24 hours
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2 Dogs £40.00 per 24 hours
Overnight care within daycare sessions £5.00 per dog
4 weekly payments are due on the first day i.e.- weekly cost x 4
Cancellations Daycare
within 24hrs - full daycare price is due
within 48hrs - £10 daycare price is due
Cancellations Boarding
Within 14 days it's full payment
Within 28 days it's loss of deposit
Holidays "inc" School holidays, other absences
Holding a daycare space in the event of absence is £10.00 per dog per day(s,) daycare space. Please note if payment terms are not met you agree to release your daycare space to Elite Canine Club and agree to forfeit your future care.
Daycare hours are 07 :00 am until 18 :00 pm Monday to Friday
*We only take overnight care at weekends.*
To maintain the health, safety and well being of all animals and humans the following Terms and Conditions apply to both daycare and overnight boarding:
1. You are deemed to have accepted these terms and conditions when you drop off your dog for any of the services we offer. This includes payment, cancellation and liability.
2. We are unable to keep dates available after 24 hours post visit, without payment of deposit or payment in full if within a 4-week period.
3. Bookings are confirmed after a meet and greet and:
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All paperwork or online registration completed before start date
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We have a copy of your dog’s vaccination card
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Full deposit is paid / or full booking if within 4 weeks of holiday
4. By booking / visiting Elite Canine Club you acknowledge and fully understand that there are certain risks involved with daycare, overnight boarding etc. These include, but not limited to:
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biting
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fighting
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transmission of disease.
5. Each dog must arrive at our front door on a lead and with minimum of fuss. Please be aware our business is in our home and our neighbours have the right to not be woken by unruly dogs.
6. We politely request that you do not allow your dog to use our front garden as a toilet. If an accident does occur please can you alert us to clean it up immediately.
7. Please ensure the front gate is closed at all times to prevent escape.
8. When you drop off and collect your dog, we will not invite you into our home. Dogs can become protectors of their owners, We try to keep noise to a minimum for our neighbours.
9. All dogs must have a correctly fitted collar / harness with your details on it. We also need a normal lead for your dog. We do not use extendable leads due to safety issues.
10. If your dog requires a meal whilst at daycare/boarding please supply the correct amount, with your dog's name on.
11. Daycare/boarding payments are due on the first day of the week that your dog attends.
12. Dogs with regular days have first priority for those days the following week.
11. Remaining spaces will then be available to other dogs attending as required.
14. We don't offer ½ days
15. When attending for visits, please ensure your dog arrives with an adult who knows the dog fully.
16. During visits please do not bring any children under 16 years old. Please no more than 2 people to arrive with the dog.
17. Our cancellation policy for daycare is strict. We require full payment for any days cancelled in the same week. This is due to limited spaces we have available. On occasion we may be able to change days or carry a payment over. This, however, is not guaranteed.
18. Our daycare service has a small group of dogs. As we are a home-based service, dogs are mixed together based on temperament. Each new dog is carefully assessed to ensure their social skills are suitable for our pack. Dogs are allowed all over the downstairs of our home and within our fully secured back garden.
19. Only our own dogs are allowed upstairs in the house. This gives them a chance to rest in a quite space.
20. Our daycare dogs have priority for home boarding. We do get very busy from April - September every year. If you are going on holiday, we strongly suggest you book in ASAP.
21. We ask that all dogs arrive before 10am. This allows the pack to play and help us to organise the day. We ask that you do not arrive earlier than 7am.
22. Clients who want dogs to attend during school term time only are very welcome, space permitting.
23. We reserve the right to take breaks, holidays etc. Where possible we will give all owners at least 4 weeks' notice.
24. Daycare will be available during our home boarders holidays.
25. We will be closed for all Bank Holiday's.
26. Each dog has a file in which we keep updated vaccination cards, kennel cough vaccination and Flea / worm treatments. Please let us know each time you update your dog’s details.
27. We close on the last Friday in December for two weeks. We reopen on the first Monday in January. Please note that the date in January may change, but ample notice will be given.
IMPORTANT FOR OVERNIGHT BOARDING AND CUSTOMERS WHO ARE GOING ABROAD.
Terms and Conditions update OCTOBER 2024.
1. Please ensure your Travel Insurance policy included dog (animal), and boarding/kennel cover. Proof will be required
2. if you cannot travel due to airline problems Elite Canine Club will still require full payment for your booking as you can claim it back through your insurance.
3. If you have changes to your holiday booking such as late coming home, then we will continue to care for your dog /"dogs until you return. Payment will be £25 per 24 hours for 1 dog and £ 40 per 24 hours for 2 dogs.
4. Any last-minute changes need to be discussed as soon as possible.
5. We only accept overnight boarding bookings once an overnight paid trial has been conducted and both parties are happy, the full non-refundable deposit of £35 is paid.
Service Agreement
This document is an agreement between Elite Canine Club Ltd (the pet service provider) and the owner of the dog.
These written conditions and the booking form constitute the entire agreement between the client and Elite Canine Club. These conditions supersede any previous agreement.
1. I authorise Elite Canine Club to carry out services, as outlined in forms that I have submitted. I agree that all of the completed information forms provided in association with this document, are true to the best of my knowledge and may be used by the Elite Canine Club as and when required.
2. Elite Canine Club reserves the right to terminate this contract at any time, at its sole discretion likewise, the client may terminate the contract at any time. Notice must be given either by email or text message by either party wishing to terminate the contract.
3. Elite Canine Club agrees to provide the services stated in this agreement and supporting documentation in a reliable, caring and trustworthy manner. In consideration of these services, and as an express condition thereof, the client expressly waivers and relinquishes any or all claims against Elite Canine Club, it’s employees or assigns.
4. All dog owners will be responsible for all medical expenses and damages resulting from an injury to the pet sitter or other persons by the pet. The pet owner agrees to indemnify and hold harmless the pet service provider in the event of a claim by any person injured by the pet. Example of unsafe behaviour: biting any human or attacking other dogs. All fee's will be retained.
5. Fees are earned upon acceptance of agreement and are due as outlined in the booking form and in our policy document.
6. I authorise Elite Canine Club to obtain any emergency veterinary care that may be necessary during the time spent with my pet. I accept responsibility for any charges related to any form of emergency care. I authorise the pet service provider to utilise an alternative veterinarian in the event that my primary veterinarian is unavailable. Every effort will be made to contact the owner prior to emergency care. I agree to reimburse Elite Canine Club for any additional fees for providing emergency care, as well as any expenses incurred for unexpected visits, transportation, housing, food, or supplies.
7. I confirm that all vaccinations, licences, and any other lawful requirement for this service are current. I authorise this contract to be valid approval for all future services so as to permit Elite Canine Club to accept my telephone/email reservations. I have completed and signed required veterinary release forms. I have read and agree to the aforementioned Policies and Procedures, which are part of this agreement.
8. I, hereby certify that my dog(s) is/are in good health, have not been ill with any communicable diseases or parasites in the last 30 days, and have not harmed or shown aggressive or threatening behaviour towards any person or any other dog.
9. All dog owners will be responsible for all damages your dog destroys including any out of pocket expenses, including any replacements required.
INHERENT RISKS OF PLAY.
I understand that Elite Canine Club is an home based play environment and because of this there are inherent risks, which even when closely monitored, may result in the following:
a) Transfer of communicable parasites or an illness such as, but not limited to, the canine papilloma virus also known as “puppy warts”, or an upper respiratory illness like Kennel Cough, which can be caused by a contagious bacteria or virus.
b) Injuries, usually benign, such as broken nails, sore pads, puncture wounds, abrasions and cuts, particularly in shorter coated breeds, etc.
c) Behavioural problems and/or changes.
PET HEALTH ISSUES WHILE AT ELITE CANINE CLUB.
If health or behavioural problems develop with my dog(s), I understand that these will be treated as deemed best by the staff of Elite Canine Club within their sole discretion, and that I assume full financial responsibility for any and all expenses involved. If my dog(s) become ill or injured, or is suspected to be ill or injured, or if for any other reason veterinary care is indicated, I authorise Elite Canine Club to seek and provide veterinary care from my designated veterinarian or a veterinarian of their choice. If my dog’s condition is urgent, I understand that Elite Canine Club will seek care at the closest veterinarian office location. During my absence, Elite Canine Club will be caring for my dog. In the event of an emergency, I authorise the release of all medical records pertaining to the medical needs of my dog(s) to Elite Canine Club.
I give representatives of Elite Canine Club authorisation to communicate with said veterinarian regarding the diagnosis, prognosis, and treatment of my dog. In the rare and unfortunate event that my dog becomes deceased while in Elite Canine Club’s care, my dog will be taken to my designated veterinarian and maintained for pick-up or further instruction. If a necropsy is performed, I give permission for the veterinarian to release any and all findings to Elite Canine Club.
I am aware that I shall keep a signed copy for my records.
USER CONTENT
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
You grant to Elite Canine Club a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Elite Canine Club the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Elite Canine Club or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Elite Canine Club reserves the right to edit or remove any material submitted to this website, or stored on Elite Canine Club servers, or hosted or published upon this website.
Notwithstanding Elite Canine Club’s rights under these terms and conditions in relation to user content, Elite Canine Club does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
At Elite Canine Club we’re a unique breed. We love and care for your pup like you do we realise that your pup is a furry member of your family and deserves the love and highest level of care possible. We do exactly what you do just under a different roof. With our daycare, boarding & puppy care you will be treating your pup to "THEIR BEST DAY EVER"!
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Do you have questions about Elite Canine Club daycare, boarding or puppy services? Please contact us and we will respond to your inquiry shortly.